Azure Cloud Administrator II (Support)

Rackspace – Bissau – JOB TITLE: Azure Cloud Administrator II (Support) JOB DESCRIPTION: The Fanatical Support for Azure team provides industry leading Fanatical Support to Rackspace customers as part of a global team.As the #1 Managed Cloud Company, Rackspace is hiring Azure Cloud Administrators to deliver Fanatical Support with Azure. Fanatical Support for Azure includes a wide range of services and features to help customers make the most out of their chosen hosting strategy. Using your technical expertise, you will help customers maintain their application stability and assist with rapid changes using native Azure and 3rd party tools.Through a hands-on approach, you will be responsible for supporting customers with tasks including: responding to application and infrastructure down time alerts, performing limited environment and OS changes, and interacting with customers via tickets and phones.At Rackspace we pride ourselves on our ability to deliver Fanatical Support – this means our support team blends technical expertise and strong customer oriented professional skills. Being successful in this role requires:· Working knowledge of Azure Products amp; Services, Scaling, Load Balancing, CDNs, Networking etc· Intermediate working knowledge of Windows or Linux operating systems experience with supporting and troubleshooting stability and performance issues· Basic understanding of central networking concepts: VLANs, layer2/3 routing, access lists amp; load balancing· Intermediate understanding of design of native Cloud applications, Cloud application design patterns and practicesJOB REQUIREMENTS:Key Accountabilities· Maintain stability of Azure Cloud environments· Respond to customer support requests via tickets and phone calls within response time SLAs· Ticket Queue Management and Ticket triaging escalating to engineers when required amp; handing over ongoing issues to 24×7 shifts· Troubleshoot performance degradation or loss of service as time critical incidents· Ownership of issues, … – Permanente – Horário completo