Backup Administrator I – IN

Rackspace – Bissau – – Must be open for night shift (10 PM to 6 AM IST with cabs provided) Job Family SummaryProvides administration for storage arrays and storage infrastructure. Responsible for delivering a great customer experience. Serves as an escalation point to provide technical support to customers over chat, phone and via support tickets. Responsible for responding to the Rackspace global support ticket queues and completing first line resolution to issues in scope. Expected to follow process, display good judgment in decisions and to create and maintain customer loyalty by going above and beyond the customer’s expectation.Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.Career Level Summary· Requires working knowledge and skills to perform a defined set of analytical scientific or operational processes· Applies experience and skills to complete assigned work within own area of expertise· Leverages standard operating procedures and/or scientific methods· Works with a moderate degree of supervisionCritical Competencies· Service Delivery Effectiveness: Understands where service gaps can occur within scope of own work· Value Analysis:Provides customers with basic, standard information regarding products/offeringsKey Responsibilities· Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing· Perform provisioning, expansion, and decommissioning of customer storage across single and multi-tenant arrays· Respond to requests for basic or procedural information· Perform basic hardware break fix· Troubleshoot monitoring alerts and create tickets accordinglyApply Now at This job was originally posted on… – Permanente – Horário completo