Customer Solution Architect (PST Time Zone)

EdCast – Bissau – About EdCast: EdCast is the AI-Powered Knowledge Cloud solution for unified discovery, personalized learning and knowledge management across the enterprise. Its award-winning platform is used internationally by Global 2000 companies and large government organizations, including NASSCOM and World Economic Forum, to solve the discovery and curation problems across all external and internal knowledge sources. EdCast's offerings include its Learning Experience Platform (LXP) and MyGuide's in-app guides, intelligence, and automation for business software. Website: Title: Customer Solution Architect Working Hours: PST Time Zone Location: Mumbai/Indore Year of experience: 6 to 10 Yrs Requirements What the Role – Description/Summary: Working knowledge of REST, understanding of front-end technologies, such as HTML5, Javascript, Angular, and CSS3. Deep experience with SAML and OAuth based SSO, experience with logging and monitoring tools, Javascript, DOM, and Web App frameworks. 6+ years of customer-facing technical experience supporting enterprise Saas applications Proven technology prowess or software development engineering background Relentless pursuit of customer satisfaction. Top-notch escalation management skills with an ability to establish strong relationships with customers and influence decisions. Strong communication, ability to prepare, and present to technical audiences. Strong organizational/time management skills and the ability to prioritize and deliver timely customer updates. Bonus: Can be a mentor and a coach Core Tasks/Duties/Responsibilities: Manage escalated inbound customer requests Assist with managing the support process, analytics, documentation, and continuous service delivery improvement. Understand MyGuide product including how and why our customers use it in order to understand priorities and map solutions to customer needs. Assist with new enterprise deployments. Help to streamline processes in order… – Permanente – Horário completo