Network Security Administrator (R-2676)

Rackspace – Bissau – Job Family SummaryProvides administration for systems and cloud computer networks. Responsible for delivering a great customer experience. Serves as an escalation point to provide technical support to customers over chat, phone and via support tickets. Responsible for responding to the Rackspace global support ticket queues and completing first line resolution to issues in scope. Expected to follow process, display good judgment in decisions and to create and maintain customer loyalty by going above and beyond the customer’s expectation. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.Career Level Summary· Requires basic skills in an analytical or scientific method or operational process· Leverages clearly defined standard operating procedures and/or scientific methods and adheres to quality guidelines· Works with close supervisionCritical Competencies· Service Delivery Effectiveness: Learns about SLAs within scope of own work and how to assess service delivery outcomes against desired standards· Value Analysis: Provides customers with basic, standard information regarding products/offerings Key Responsibilities· Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing· Secure, administer, and improve customer networks, including firewalls, switches, load balancers, intrusion detection systems, and web application firewalls· Configure firewalls (Cisco ASA/ASA-X, Juniper SRX), load balancers (F5 LTM/Brocade ADX/Citrix NetScaler), security technologies and networking devices· Troubleshoot monitoring alerts and create tickets accordingly· Escalate support requests according to escalation procedures· Second rollo Apply Now at This job was originally posted on… – Permanente – Horário completo